Frequently Asked Questions
Does flood cleanup include the mud, or just the water?
It should include both. Shoveling and extracting silt and debris comes before cleaning, disinfecting and drying. Check that mud removal is written into the scope.
Why cut drywall above the water line?
Wet drywall pulls water higher than the stain shows, and the insulation behind it holds contamination. Cutting a strip above the mark opens the wall so it can be disinfected and dried.
Will my homeowners policy pay for this?
Outside floodwater is usually covered only by flood insurance. Report it to your agent, keep your photos, and ask the cleanup company to document the damage for whichever policy applies.
How fast will a cleanup company arrive after a storm?
A storm that hits the whole metro floods phone lines too. Call early, describe how much water and mud came in, and ask for a realistic arrival time rather than a promise.
Is it safe to turn the furnace back on?
Not until a qualified technician has checked any appliance that sat in water.